What is the role of a sales officer at ICICI Bank?

The role of a Sales Officer at ICICI Bank involves several key responsibilities and competencies:

Key Responsibilities:

• Generate New Leads: Sales Officers are responsible for generating new customer leads through various channels and identifying sales prospects in their assigned geography1.
• Business Development: They conduct business development activities, follow up on new leads and referrals to generate business, and achieve monthly sales targets for various products and services1.
• Cross-Selling: They are tasked with cross-selling assets and fee products to deepen existing customer relationships1.
• Customer Service: Ensuring customer satisfaction through regular engagement, resolving customer queries/issues, and facilitating customer service are also part of their duties1.
• Reporting: Maintaining periodic status reports, including daily activity reports and calls/follow-ups made1.

Competencies Required:

• Passion: Must take initiatives and not avoid targets1.
• Social Confidence: Able to start conversations with new people easily and be confident in interactions1.
• Perseverance & Resilience: Able to make repeated attempts and bounce back from setbacks1.
• Problem Solving & Closure: Identify problems, seek help when needed, and ensure task completion1.

Training and Development:

Selected applicants for the Sales Officer role are trained at ICICI Bank's Sales Academy, which provides rigorous training in selling skills, product knowledge, and banking regulations2.