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My new Xbox one S can't connect to internet during setup. Any solutions?

If your new Xbox One S is unable to connect to the internet during setup, here are several steps and solutions you can try to resolve the issue:

Power Cycle and Hard Reset

  • Power cycle your Xbox One S by turning it off, waiting for 10 seconds, and then turning it back on. Also, power cycle your router and modem by unplugging them, waiting for about 30 seconds to 1 minute, and then plugging them back in135.

Check Network Settings

  • Go to the Settings on your Xbox, select "Network," and then check the network status. Ensure your Xbox is connected to the correct Wi-Fi network and enter the Wi-Fi password if prompted3.
  • Try forgetting the wireless network and then reconnecting to it. This can sometimes resolve connectivity issues13.

Use a Wired Connection

  • If possible, set up your Xbox using a wired Ethernet connection. This can help determine if the issue is specific to the wireless connection25.

Check for Interference and Signal Strength

  • Ensure your Xbox is close to the router to improve the Wi-Fi signal strength. Move other devices away from the router to minimize interference13.

Update Your Console

  • Make sure your Xbox One S is running the latest system software. Sometimes, system updates include fixes for network issues3.

DNS Settings

  • Change the DNS settings to manual and use Google's DNS servers (8.8.8.8 for primary and 8.8.4.4 for secondary). This can often resolve connectivity issues13.

Check Router Settings

  • Ensure your router's firmware is up-to-date and check settings like MAC filtering to make sure it is not blocking the Xbox5.

Clear Alternate MAC Address

  • Go to the advanced network settings and clear the alternate MAC address. This may help if the MAC address is causing the issue3.

Reset Network Settings

  • Reset your network settings to default. However, be cautious as this will erase all network configurations, including Wi-Fi passwords3.

Hard Shut Down

  • If all else fails, perform a hard shut down of the Xbox by holding the Xbox button for 10 seconds until it shuts down. Then, reboot the console23.

By following these steps, you should be able to troubleshoot and potentially resolve the issue with your Xbox One S connecting to the internet.

Sources:

1 www.youtube.com www.youtube.com 2 answers.microsoft.com answers.microsoft.com 3 www.youtube.com www.youtube.com 4 support.xbox.com support.xbox.com 5 answers.microsoft.com answers.microsoft.com

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