how to refund a game on steam

To refund a game on Steam, you need to follow these steps, ensuring you meet the eligibility criteria set by Steam's refund policy.

Eligibility Criteria

• You must have purchased the game within the last 14 days.
• You must have played the game for less than 2 hours24.

Step-by-Step Guide

1. Log into Your Steam Account

Open Steam and log in to your account.

2. Access Your Account Details or Steam Support

You can use either of the following methods:

Method A: Through Account Details

• Go to the top right corner of the Steam client, click on your profile, and select "Account Details".
• Click on "View purchase history"14.

Method B: Through Steam Support

• Click on "Help" in the top-left corner of the Steam client, then select "Steam Support".
• On the Steam Support page, click on "Purchases"2.

3. Select the Game You Want to Refund

• Find the game you want to refund in your purchase history. If you're using the Steam Support method, it should be listed under "Last Six Months of Purchases"24.

4. Request a Refund

• Click on the game and select "I would like a refund" or "I’d like to request a refund"124.

5. Choose Your Refund Method

• You will be given options for how you would like to receive your refund: either as store credit to your Steam Wallet or a refund to the original payment method2.

6. Provide a Reason and Submit the Request

• Fill out the refund form, providing a reason for your refund request. You can select from predefined reasons or enter a custom explanation in the notes box.
• Click "Submit Request"124.

7. Wait for Approval and Payment

• Steam will review your request. If it meets their refund policy, you should receive a full refund within a week of approval. You will be notified via email regarding the status of your refund request2.

Additional Notes

• If you have played the game for more than 2 hours or purchased it outside the 14-day window, it is unlikely you will be eligible for a refund, although you can still submit a request which may be reviewed on a case-by-case basis124.
• Refunds can also be requested for in-game purchases if they have not been consumed, modified, or transferred2.