How reliable is purchasing jewellery from Bluestone?

Purchasing jewelry from Bluestone can be a mixed experience, with both positive and negative aspects to consider. Here's a breakdown of the reliability based on customer reviews and experiences:

Positive Aspects

• Wide Selection and Customization: Bluestone offers a diverse range of jewelry designs, including modern and traditional styles. They also provide customization options, allowing customers to personalize their jewelry according to their preferences3.
• Transparency and Certification: Bluestone ensures transparency by providing certifications for diamonds and assuring the purity of gold, which helps build trust with customers3.
• Convenient Online Shopping: The platform is user-friendly, making it easy for customers to browse and purchase jewelry online3.

Negative Aspects

• Customer Service Issues: Many customers have reported dissatisfaction with Bluestone's customer service, citing unhelpful responses, delayed communication, and difficulty in resolving issues13.
• Product Quality Discrepancies: Some customers have experienced discrepancies between the product shown online and what they received, including issues with quality and design13.
• Delivery Delays: There have been complaints about delayed deliveries, which can be particularly problematic for special occasions13.
• Return and Refund Complications: The return and exchange process is often described as cumbersome and lengthy13.
• Sizing Issues: Customers have faced problems with sizing, especially with rings, which can lead to frustration3.

Overall Reliability

While Bluestone offers a wide selection of jewelry and customization options, the reliability of purchasing from them is compromised by frequent customer service issues, product quality discrepancies, and complications with returns and sizing. Therefore, it is advisable to approach purchases with caution and thoroughly review the product details and policies before making a decision.

Rating: Bluestone has a low rating of 1.7 stars from 22 reviews on Sitejabber, indicating general dissatisfaction among customers1. However, some customers have reported positive experiences, so it's essential to weigh both perspectives when considering a purchase.