How good and reliable are OYO rooms?

OYO Rooms, a popular hotel booking platform, has received predominantly negative reviews from customers. Here's a summary of the feedback:

Reliability and Customer Satisfaction

• Customer Reviews: OYO Rooms has a low rating on review platforms. On PissedConsumer, it has a 1.3-star rating based on 1,572 reviews, with 94% of reviews being negative1. On Sitejabber, it has a 1.2-star rating from 76 reviews, indicating widespread dissatisfaction2.
• Common Complaints: The most frequent complaints include poor customer service, issues with refunds and cancellations, and unclean or unsafe accommodations12.

Specific Issues

• Refund and Cancellation Problems: Many users report difficulties in obtaining refunds or canceling bookings. Some have experienced situations where OYO failed to honor bookings or provide refunds even after acknowledging errors12.
• Safety Concerns: There have been reports of safety issues, including unsecured rooms and unprofessional staff behavior1.
• Misleading Information: Some customers have reported being misled about room availability or prices, leading to unexpected charges or denied bookings12.

Conclusion

Based on customer feedback, OYO Rooms appears to have significant reliability and service issues. While it offers affordable options, the prevalence of negative experiences suggests caution when considering booking through this platform.