How can I recover a lost T-Mobile phone?

If your T-Mobile phone is lost or stolen, here are the steps you can take to recover it and protect your data and account:

Locate or Lock Your Device

For iPhone Users

• Use the "Find My" app to locate, lock, or erase your iPhone.
  • Open the "Find My" app, select your device, and choose from options like "Play Sound," "Directions," or "Mark As Lost."
  • You can remotely lock your device with a passcode and display a custom message with your phone number on the Lock screen. If you have Apple Pay set up, it will be disabled1.

For Android Users

• Use the "Find My Device" feature.
  • Go to android.com/find and sign in with your Google account.
  • Select your device and choose options like "Play sound," "Secure device," or "Erase device."
  • You can lock the device, sign out of your Google account, and display a message or phone number on the lock screen13.

Contact T-Mobile

Report the Device as Lost or Stolen

• Log in to your T-Mobile account online or through the T-Mobile app.
  • In the "I want to..." section, select "Report a lost or stolen device."
  • Alternatively, you can visit a T-Mobile store or call 1-800-937-899714.

Suspend Your Line

• To prevent unauthorized use and additional charges, suspend your service line.
  • Log in to T-Mobile.com, go to the "My Line" section, select your device, and choose either "Report lost or stolen" or "Suspend a line temporarily"4.

Secure Your Data

Remotely Erase Data

• If you believe your device was stolen, remotely erase the data to protect your information.
  • For iPhone: Go to icloud.com/find, log in, select your device, and choose "Erase iPhone"2.
  • For Android: Go to android.com/find, log in, select your device, and choose "Erase Device"23.

Change Passwords

• Change the passwords for any accounts you accessed on the lost device, especially financial, email, and social media accounts2.

Block the Device

• T-Mobile will report the International Mobile Equipment Identity (IMEI) number to an international database, preventing the device from being used on most carrier networks1.

Restore Service

• If you recover your device, log in to your T-Mobile account and select "I found my device" to unblock and restore your service. If you need further assistance, call 1-800-937-899714.

Additional Steps

Alert the Police

• If necessary, file a police report to document the incident, which may be required for disputing any fraudulent charges2.

Check for Unauthorized Charges

• Review your bill for any suspicious charges and report them to T-Mobile for investigation1.

By following these steps, you can increase the chances of recovering your device, protect your data, and prevent unauthorized use of your account.